Refund policy
Great! Here’s the revised Return Policy text, optimized for your Shopify and Google account. It's clear, professional, and Shopify/Google-compliant, with strong emphasis on the no-returns rule for custom items:
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Please note: We do not accept returns or exchanges on custom or personalized items. All custom sales are final.
To initiate a return, please contact us at southerngraintx@gmail.com. If your return is accepted, we’ll provide a return shipping label and instructions on how to send your package. Returns sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will work quickly to resolve the issue.
Non-returnable Items
The following items are not eligible for return:
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Custom or personalized products
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Sale items and gift cards
For questions about a specific item, feel free to contact us.
Exchanges
If you need a different item, the fastest solution is to return the original (if eligible) and place a new order once your return is accepted.
Refunds
We’ll notify you once your return is received and inspected. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at southerngraintx@gmail.com.